Sectors: Banks & Issuers

Metro Bank

Metro Bank is the UK’s first new high street bank in over 100 years. Offering personal, business and private banking services, it prides itself on providing unparalleled levels of service and convenience, giving customers the ability to bank at their own convenience – whether it’s in store, online, on the phone or via an app. Metro Bank is a true revolution in UK banking.


Becky Clements, Head of Payment Operations

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As Head of Industry Engagement, Becky Clements is responsible for Metro Bank’s industry payment and card regulatory and change activity, as well as acting as the relationship manager for our payment third party suppliers. Becky has extensive experience of working within the payments industry and delivering long-term, sustainable value to both customers and business. She also sits on both the Advisory Panel and the Strategic Forum for the Payment Systems Regulator (PSR), as well as being a Director of Payments UK and Deputy Chair of the Simplifying Access to Markets Working Group.

Becky’s close involvement with the new regulator gives her a unique perspective on the progress and work being taken to improve customers’ payment experience from a challenger banks perspective.